Important updates and notices for our customers and community

Current Updates

Kupuna Hour for Seniors and Those Most At Risk

Effective March 27, 2020 – Starting Monday, March 30, 2020 the first hour of each day at all branches will be reserved for our Kupuna (ages 60 and up) and those most at risk to COVID-19.

A Message From Allan Kitagawa, President and CEO

To Our Valued Customers,

The COVID-19 pandemic has brought a great deal of uncertainty to our daily lives. At Territorial Savings Bank, we want you to know that we care for your health and are taking measures to keep everyone in our community safe.

We understand that your financial health is a priority and want to assure you that access to your accounts remains unchanged. At this time, all our branches are observing normal business hours, and we have increased cleaning and disinfecting throughout our branches. We will keep you informed if anything changes.

During this time when social distancing is recommended, we encourage all our customers, especially those who are in a higher risk category, to consider remote banking options that do not require you to come into our branches.

  • Online Banking is a convenient, fast and secure way to access your accounts, update your contact information, transfer funds and pay bills from home. We are happy to assist you with setting up your online banking account. Learn more about Consumer Online Banking or Business Online Banking.
  • Mobile Banking is a fast and secure way to deposit checks into your checking account and check your account balance anywhere you are. You can also find ATMs, pay bills, send money with Zelle, transfer funds between your accounts and more. Learn more about Mobile Banking.
  • Touch-Tone Phone Banking allows you to check account balances, transfer funds, confirm deposits and payments, and order checks. Oahu customers, please call 808-951-1233. Neighbor island customers, please call 1-800-951-8418 (toll free). Learn more about Touch-Tone Phone Banking.

To our Passbook and IRA account holders: If you have an existing passbook savings or IRA, your interest is credited to your account or mailed to you. There is no need to come into the branch to update your book.

We’re truly thankful for your loyalty and support over the years. We promise to communicate with you regularly during these challenging and uncertain times. Please continue to visit this website for the latest updates.

Be well,

Allan Kitagawa

President and CEO