COVID-19 UPDATES

Important updates and notices for our customers and community

Current Updates

(Branch Updates – click here for a list of TSB branches)

 


Kupuna Hours for Seniors and Others at Risk

Since March 2020, the first hour of each banking day has been reserved for our kupuna (age 60 and up) and those most at risk to COVID-19.  This policy continues indefinitely at all branches.


Scheduled Appointments

Appointments are recommended for opening an account, applying for a loan, sending a wire transfer, accessing a safe deposit box, or using a notary services.  Schedule your appointment by calling your branch directly.


Online Mortgage Applications

Territorial now accepts mortgage loan applications on-line.  Just follow the link on our website  Applying online is convenient and reduces the amount of face time previously required to complete an application.


A Message From Allan Kitagawa, President and CEO

To Our Valued Customers,

While the impact of COVID-19 is still being felt across our state, the well-being of our customers, employees, and the communities we serve remains our top priority.  Employee support for vaccinations is just the latest example of various COVID-19 protocols and operational adjustments made over the last two years to help keep our customers and community safe. 

However, it’s clear that our fight against COVID-19 is not over.

So, while we’re gradually returning to business as usual, we’re also continuing to encourage our customers to take advantage of bank services that offer added convenience and reduce unnecessary contact with crowds.

Remote banking options. Please continue to take advantage of our mobile app, online banking, or ATMs for your banking needs. There’s also touch-tone phone banking, which allows you to check account balances, transfer funds, confirm deposits and payments, and order checks. Oahu customers, please call 808-951-1233. Neighbor island customers, please call 1-800-951-8418 (toll free).

Schedule your in-branch appointments. If you need to come into a branch for business, please be sure to schedule your appointment ahead of time by calling the branch directly.

Submit your mortgage application online. Territorial can now accept mortgage loan applications on-line. Just look for the link on our website.  Submitting a mortgage application online is not only incredibly convenient, but also reduces the amount of face time previously required to complete an application.

Finally, I want to thank you for your loyalty and support over the years. These are challenging and uncertain times, and they’re not over yet. Together, we can weather the storm. Please continue to visit this website for the latest updates.

Stay safe and be well,

Allan Kitagawa

President and CEO