Bank FAQ


Mobile Banking

  • What can I do with my mobile banking services?
  • Is mobile banking safe?
  • How do I enroll for mobile banking? Do I need to sign up for online banking too?
  • What is mobile deposit?
  • What should I do with my paper check once I deposit it on my mobile phone?
  • What kind of checks can I deposit using the mobile service?
  • What should I do if I lose my phone?
  • What is text banking?
  • Is my privacy safe?

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Checking Accounts

  • What is “Hawaii’s Best Checking?”
  • How should I choose a checking account?
  • Is there a minimum opening deposit for checking accounts?
  • Is there a minimum balance requirement?
  • Are there monthly fees for checking accounts?

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Mortgage Loans

  • What do I need to know about getting a loan?
  • What does prequalifying for a loan involve?
  • What information is needed if I wanted to prequalify for a loan?
  • What is included in my mortgage payment?
  • Can I schedule my mortgage payments to be paid automatically from my TSB account?

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