Online and Mobile Banking Updates
System Maintenance Schedule: Maintenance is performed on Sundays between 6:00 PM – midnight (Hawaii Time). Online and Mobile Banking may be intermittently unavailable during this time. As an alternative, call TSB Phone Banking at 1-800-951-8418 for account and transaction information or to schedule a funds transfer.
Safe Online Banking brochure (PDF) provides simple tips to protect your assets and identity, information on cyber-frauds, tools and resources available for victims.
| Important Updates |
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| 06/02/2025: Consumer Online Banking & Mobile Banking - System Maintenance Scheduled for Saturday, June 7, 6pm – 12am Consumer Online Banking and Mobile Banking may not be available on Saturday, June 7, 6:00 pm – 12:00 am Hawaii Time due to system maintenance. As an alternative, you may use TSB Phone Banking by calling 1-800-951-8418. We apologize for the inconvenience. |
| 3/25/2025: Changes to the standalone Zelle® app. Effective 3/31/2025, customers using the Zelle Stand Alone App versus enrolled through their Bank or Credit Union will not have access to the Zelle Stand Alone App. They are being advised to enroll for Zelle through a Bank or Credit Union offering Zelle services. • TSB customers enrolled through TSB’s Online Banking services are not impacted; unless you are sending or receiving funds from someone using the Zelle Stand Alone App. • More information can be found on the Zelle website. If you have any questions about Zelle services offered through Territorial Savings Bank, you can call us at 808-946-1400 or send a Secured Contact Us Form.. |
| 03/05/2025: UPDATE - New Security Feature Now Available On 03/05/2025, Consumer Online Banking was enhanced with an identity verification feature to help guard your personal information and online financial activity. You will be asked to provide a one-time passcode (OTP) for an additional layer of authentication when submitting transfers or editing your profile information. The OTP will be delivered to your email address on file. Just follow the instructions on the screen - it’s fast and easy! If you have any questions or need assistance, please call our Electronic Banking Services team at (808) 946-1400 or send a Secured Contact Us Form. |
| 01/05/2024: Open a new Checking, Savings, or Certificate of Deposit Online in 5 minutes. Open a new Checking, Savings, or Certificate of Deposit online by logging into Online or Mobile Banking and clicking on the "Open an Account" link. If you have any questions, please contact us at 1-800-951-8418, option 4. |
