Online and Mobile Banking Updates

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System Maintenance Schedule: Maintenance is performed on Wednesdays and Sundays between 6:00 PM – 12:00 AM Hawaii Time. Online Banking may be unavailable intermittently during this time. Please arrange to submit transactions before or after this scheduled maintenance. Thank you for your understanding.

Safe Online Banking brochure (PDF) provides simple tips to protect your assets and identity, information on cyber-frauds, tools and resources available for victims.

Important Updates
4/6/2022: Zelle® does not report transactions made on the Zelle Network® to the IRS.

Zelle® does not report any transactions made of the Zelle Network® to the IRS, even if the total is more than $600. The law requiring certain payment networks to provide forms 1099K for information reporting does not apply to the Zelle Network®. If payments you receive on the Zelle Network® are taxable, it is your responsibility to report them to the IRS. If you have any questions about your tax obligations, please consult with a tax professional.
03/18/2022: Mobile Banking App – More Card Management Enhancements Coming March 24, 2022

Important: To access the new features, starting March 24, download the latest TSB Mobile Banking App and click on My cards.

Current My card users (updated 3/24/2022): Alerts or Controls set up before 3/24/2022 were automatically carried over to the enhanced service. If you did not have any transaction Alerts set up, you will begin receiving Alerts for all Card transactions. If you prefer, you can change your Alert settings to No Transaction Alerts or Alerts for Selected Transactions. Please click on My card to re-activate Alerts.

Learn More
2/10/2022: Zelle Services System Maintenance on Sunday, 2/13/2022 from 7pm - 11pm. During this time, Zelle services may be intermittently available.
10/19/2021: Online Banking and Mobile Banking Security Feature Launch Postponed to 2022
Please use this additional time to verify your phone numbers found in Consumer Online Banking's Profile page. Thank you.

The protection of your personal information is very important to us. We are pleased to announce an added login security feature that helps guard your personal information by adding another layer of identity verification to online financial interactions.

How does the new security feature work?
When the new security service is available, you will be asked to register for the service when you login. Please follow the instructions on the screens.
You will receive a message (text or voice) on your phone with an 8-digit code. You will be asked to enter this code to complete the login process. This new feature takes the place of answering security questions when logging in the future.

To ensure we have the most current contact information, please do the following:
1. Login into Consumer Online Banking at www.tsbhawaii.bank. Your login User Name and Password is the same as the Mobile Banking App.

2. Click on Profile. Profile can be found on the menu on the top (right) of every page.

3. On the Profile page, select Phone and click on View. If the contact information we have on file is current, there’s nothing you need to do.

If the contact information is outdated, please update your phone number(s) by going to Contact Us. Contact Us can be found on the main menu.

• Click on Contact Us.

• Select and complete the Update My Contact Information secured form.

For security purposes, the information will be verified before making any changes to your account information. The request to change your phone number may take one to two business days to process. Or go to any TSB branch and update your contact information.

7/16/2021: Mobile Banking App: Card Management Feature Enhancement on July 28, 2021
On Wednesday, July 28, 2021, the Card Management feature will be enhanced with additional security and self-service features to help you manage your Visa Check Card. In addition to placing transaction controls and turning the card on or off, you will be able to set up real-time transaction alerts and have the convenience of phone links to report lost/stolen cards, activate your card or select/change your PIN and more to come in the near future.
Learn More
6/30/2021: Online Banking Supported Browsers as of July 8, 2021
Due to the phasing out of support by Microsoft for Internet Explorer v11, we will no longer support the Internet Explorer v11 browser after July 7, 2021. Although you may be able to access Consumer Online Banking, we recommend using the latest versions of the following browsers: Chrome, Edge, Firefox, or Safari.
If you have any questions, please feel free to call TSB Electronic Banking at 808-946-1400.