Online and Mobile Banking Updates

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System Maintenance Schedule: Maintenance is performed on Wednesdays and Sundays between 6:00 PM – 12:00 AM Hawaii Time. Online Banking may be unavailable intermittently during this time. Please arrange to submit transactions before or after this scheduled maintenance. Thank you for your understanding.

Safe Online Banking brochure (PDF) provides simple tips to protect your assets and identity, information on cyber-frauds, tools and resources available for victims.

Important Updates
7/16/2021: Mobile Banking App: Card Management Feature Enhancement on July 28, 2021
On Wednesday, July 28, 2021, the Card Management feature will be enhanced with additional security and self-service features to help you manage your Visa Check Card. In addition to placing transaction controls and turning the card on or off, you will be able to set up real-time transaction alerts and have the convenience of phone links to report lost/stolen cards, activate your card or select/change your PIN and more to come in the near future.
Learn More
6/30/2021: Online Banking Supported Browsers as of July 8, 2021
Due to the phasing out of support by Microsoft for Internet Explorer v11, we will no longer support the Internet Explorer v11 browser after July 7, 2021. Although you may be able to access Consumer Online Banking, we recommend using the latest versions of the following browsers: Chrome, Edge, Firefox, or Safari.
If you have any questions, please feel free to call TSB Electronic Banking at 808-946-1400.
5/04/2021: Online Banking and Mobile Banking Security Feature Coming Soon
Update: Enhancement Postponed to September 2021. Please use this additional time to verify your phone numbers found in Consumer Online Banking's Profile page. Thank you.

The protection of your personal information is very important to us. We are pleased to announce in June, an added login security feature that helps guard your personal information by adding another layer of identity verification to online financial interactions will be available.

How does the new security feature work?
When logging into online banking or mobile banking, you will receive a message (text or voice) on your phone with an 8-digit code. You will be asked to enter this code to complete the login process. This feature takes the place of answering security questions when logging in.

To ensure we have the most current contact information, please do the following:
1. Login into Consumer Online Banking at www.tsbhawaii.bank. Your login User Name and Password is the same as the Mobile Banking App.

2. Click on Profile. Profile can be found on the menu on the top (right) of every page.

3. On the Profile page, select Phone and click onView. If the contact information we have on file is current, there’s nothing you need to do.

If the contact information is outdated, please update your phone number(s) by going to Contact Us. Contact Us can be found on the main menu.

• Click on Contact Us.

• Select and complete the Update My Contact Information secured form.

For security purposes, the information will be verified before making any changes to your account information. The request to change your phone number may take one to two business days to process. Or go to any TSB branch and update your contact information.
3/30/2021: Browser-based Mobile Banking Services Update

Many years ago, TSB offered a browser-based Mobile Banking service for customers that did not have an iPhone or Android mobile phone. Due to the low demand and use, the service will be discontinued on Tuesday, April 27, 2021.

Instead, we recommend that you use your mobile phone to access the full-service Consumer Online Banking service. The Online Banking login can be found on the TSB website’s home page: https://www.tsbhawaii.bank/

If you have any questions, please feel free to call TSB Electronic Banking at 808-946-1400.
1/08/2021: NEW - Bill Payment Monthly Fees and Per Payment Fee Waived

Starting February 2021, registered bill pay customers will not be charged the $5.95/monthly fee and/or the $.50 per payment fee.

• In February, you will not be charged these fees for bill payment services.
• Special services fees still apply. Such as expedited payment fees and stop payment fees.
1/06/2021: Mobile Banking Check Deposit Tips

• Checks must be payable to the person depositing the check.
• The back of checks must be endorsed with your signature and “TSB Mobile Deposit Only”.
• Deposit up to $5,000 per checking account, per business day. Deposit up to $10,000 per checking account, in a rolling 30 calendar day period.